1. Introduction
Welcome to Mortajaa . By accessing or using our website www.mortajaa.com, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these terms, you must not use our platform.
2. Platform Overview
mortajaa.com is a multivendor e-commerce platform that allows third-party sellers (“Vendors”) to list and sell products to customers.
We act as an intermediary and are not the direct seller of products listed unless explicitly stated.
3. User Accounts
- You must be at least 18 years old to use this website.
- You are responsible for maintaining the confidentiality of your account.
- You agree to provide accurate and complete information.
- We reserve the right to suspend or terminate accounts at our discretion.
4. Vendor Terms
By registering as a vendor, you agree that:
- You are responsible for the products you list.
- All product descriptions, images, and prices must be accurate.
- You will fulfill orders promptly and professionally.
- You comply with all applicable laws and regulations.
- We reserve the right to remove products or suspend vendors for violations.
5. Orders & Payments
- All orders are subject to availability and confirmation.
- Prices are listed in USD and may change without notice.
- Payments are processed securely via third-party providers.
- We are not responsible for payment gateway errors.
6. Shipping & Delivery
- Shipping times are estimated and may vary.
- Vendors are responsible for fulfilling and shipping orders.
- We are not liable for delays caused by shipping carriers.
7. Returns & Refunds
- Return policies may vary by vendor.
- Customers must review the vendor’s return policy before purchasing.
- We may assist in dispute resolution but are not obligated to issue refunds.
8. Prohibited Activities
You agree not to:
- Use the platform for illegal or fraudulent activities
- Upload false, misleading, or harmful content
- Interfere with the website’s operation or security
- Violate intellectual property rights
9. Intellectual Property
All content on this website (logos, text, design, etc.) is the property of mortajaa.com and may not be used without permission.
10. Limitation of Liability
We are not liable for:
- Product quality, safety, or legality
- Vendor actions or failure to deliver
- Any indirect or consequential damages
Use of the platform is at your own risk.
11. Termination
We reserve the right to:
- Suspend or terminate users or vendors at any time
- Remove listings without notice
- Restrict access to the platform
12. Privacy
Your use of the website is also governed by our Privacy Policy.
13. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the platform means you accept the changes.
14. Governing Law
These Terms shall be governed by the laws of Lebanon.
15. Contact Us
For any questions, contact us at:
info@mortajaa.com