Privacy Policy

Last Updated: April 11, 2026

Mortajaa.com (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our multi-vendor platform.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

When you register or place an order, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Account login credentials
  • Information related to purchases and transactions
  • Optional information (e.g., children’s details if relevant to product purchases)

b. Non-Personal Information

We automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Search queries and interactions
  • Cookies and tracking data

2. When We Collect Information

We collect information when you:

  • Register an account
  • Place an order
  • Subscribe to newsletters
  • Fill out forms or surveys
  • Contact customer support
  • Browse the website

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Manage your account
  • Communicate order updates and customer service
  • Send promotional emails and offers (you can opt out anytime)
  • Improve website performance and user experience
  • Personalize content, products, and recommendations
  • Detect fraud and ensure security

4. Multi-Vendor Data Sharing

As a multi-vendor marketplace:

  • Your order information may be shared with third-party sellers (vendors) to fulfill purchases.
  • Vendors are required to protect your data and use it only for order processing.

5. Sharing Your Information

We do not sell your personal data.

We may share your data with:

  • Payment processors (secure transactions)
  • Shipping and delivery partners
  • Marketing and analytics providers
  • Vendors (for order fulfillment)

All partners are required to follow strict confidentiality and data protection standards.

6. Cookies & Tracking Technologies

We use cookies to:

  • Save user preferences and login sessions
  • Analyze traffic and usage patterns
  • Improve website functionality

You can disable cookies in your browser, but some features (like checkout) may not function properly.

7. Third-Party Advertising & Analytics

We and our partners may use tracking tools to:

  • Understand user behavior
  • Deliver personalized ads
  • Measure campaign performance

These tools collect non-identifiable data and comply with privacy standards.

8. Customer Interactions

We may store:

  • Chat conversations
  • Emails and support tickets
  • Phone call records (if applicable)

This helps improve customer service and quality control.

9. Product Reviews & User Content

  • You may submit reviews or comments voluntarily
  • Reviews may be used for marketing purposes
  • You can request removal at any time
  • Anonymous submissions are allowed

10. Data Security

We implement strong security measures:

  • SSL encryption for transactions
  • PCI DSS-compliant payment processing
  • Restricted access to sensitive data

Important: We do not store or access your credit card details.

11. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion of your data
  • Opt-out of marketing communications

To exercise your rights, contact us at:
📧 info@mortajaa.com

12. Updating Your Information

You can:

  • Log into your account to update your details
  • Contact us for assistance

13. Data Retention

We retain your data only as long as necessary:

  • To fulfill orders
  • For legal and accounting requirements
  • Backup data may remain but will not be actively used

14. App Tracking (if applicable)

We may collect app usage data to:

  • Improve performance
  • Enhance user experience
  • Optimize marketing strategies

15. Data Deletion

To delete your account:

  1. Log into your account
  2. Go to My Account → Profile
  3. Click Delete Account

Or contact us for assistance.

16. Children’s Privacy

We do not knowingly collect data from children without parental consent. If such data is identified, it will be deleted promptly.

17. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.

18. Contact Us

If you have questions about this Privacy Policy:

We aim to respond within 48 hours.

19. Consent

By using Mortajaa.com, you agree to this Privacy Policy.

Main Menu