Customized Mug

Thank you for shopping with Berwaz. We are committed to delivering your custom orders safely and on time.

Processing Time

• Custom and personalized orders are prepared within 2–7 business days, depending on the product and order size.
• Processing times may be longer during holidays and peak seasons.

Shipping

• We ship across Lebanon.
• Delivery times vary by location and shipping provider, typically 1–3 business days after dispatch.
• Customers will be notified once their order has been shipped.

Order Accuracy

• Please ensure that your shipping address and contact information are correct when placing your order.
• Berwaz is not responsible for delays caused by incorrect customer information.

Damaged Orders

• If your order arrives damaged, please contact us within 24 hours of delivery and provide photos of the damaged item and packaging.